Privacy Policy

1. Introduction

At SmartTap (“we”, “our”, “us”), we take your privacy seriously. This policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the “Services”). By using SmartTap, you agree to the practices described in this policy. We are committed to protecting the privacy of all users – whether you are a commuter, a partner, or a city official.

2. Information We Collect

We collect information to provide, improve, and personalise your experience. This includes:

• Personal Identification: Name, email address, phone number, and payment details (processed securely through trusted partners).
• Transaction Data: Tap history, transit usage, top-up amounts, and service subscriptions.
• Device & Usage: Device model, operating system, app version, IP address, and interaction data to improve performance.
• Location Data: With your consent, we collect approximate location to enable transit features and nearby services.
• Partner Data: If you are a business or city partner, we may collect additional business information to manage your account.

3. How We Use Your Information

We use your data to:

• Process payments for transit, airtime, data, and other services.
• Personalise your experience and provide tailored recommendations.
• Improve our app, transit analytics, and city-wide mobility insights.
• Communicate with you about updates, promotions, and support.
• Ensure security, fraud prevention, and compliance with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Payment processors, cloud hosting, and analytics partners who help us operate.
• Transit Authorities: Aggregated, anonymised data to improve city infrastructure.
• Legal Authorities: When required by law or to protect the rights and safety of SmartTap and its users.

5. Data Security

We use strong encryption, secure authentication, and regular security audits to protect your data. Access to personal information is strictly limited to authorised personnel who need it to provide our services. Despite our efforts, no system is 100% secure, but we continuously update our measures to safeguard your privacy.

6. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent for location tracking (you can disable in device settings).
• Request a copy of your data in a portable format.

To exercise these rights, contact us at info@smarttaps.biz.

7. Cookies and Tracking

We use essential cookies to make our app and website work. We also use analytics cookies to understand how you interact with our Services. You can manage your cookie preferences in your browser or device settings. We do not use cookies for cross‑site tracking or advertising.

8. Children’s Privacy

SmartTap is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.

9. International Data Transfers

We may store and process data in various countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be posted on our website and app. We encourage you to review it periodically. Significant changes will be notified to you via email or in-app notification.

11. Contact Us

If you have questions about this privacy policy or your data, please reach out:

Email: info@smarttaps.biz